Outfall support
A real human reads every message. Email support@getoutfall.com and tell us what you were doing and what happened. Include the email you sign in with, and the phone model if the app is misbehaving.
Quick links
- Manage billing: update your card, see invoices, switch plans or cancel. Sign in with the email you used at checkout.
- Delete your account: how to do it in the app, or ask us to do it.
- Frequently asked questions about pricing, features and fleet tracking.
- Privacy policy and terms of service.
Common questions
How do I sign in?
Enter your work email on the sign-in screen and tap Email me a sign-in link. Open that email on the same phone and tap the link. There is no password to remember. The link only works on the phone that asked for it, so if it opens somewhere else, go back to the app and ask for a new one.
The sign-in email did not arrive.
Wait a minute, then check spam and promotions. Make sure the address is the one you used at checkout or the one your owner invited. You can ask for a new link after 60 seconds. If it still does not show up, email support@getoutfall.com.
How do I cancel or change my card?
Use Manage billing and sign in with the email you used at checkout. When you cancel, you keep access until the end of the period you already paid for. Nothing is bought or cancelled inside the app.
The app says my subscription is not active.
The owner's subscription pays for the whole company. If you are a driver, ask your owner to check their billing. Owners can fix a failed payment in Manage billing, then tap Check again in the app. Your records are kept in the meantime.
Can I use the app without signal?
Yes. Jobs, photos, signatures and manifests save on your phone first and upload when you are back in range. The chip at the top of the screen shows what is waiting.
How do I delete my account and data?
In the app, open Settings, tap Delete account, and confirm. If you cannot get into the app, email support@getoutfall.com from your sign-in address. Full details, including what we keep, are on the delete account page.
Who can see my location?
Only your company's owners, and only if an owner turned on live tracking and you agreed on your own phone. It runs only while you are on shift, a notice shows while it is on, and the trail is deleted after 30 days. See the privacy policy.